Data Deletion

1How to request deletion

You can ask us to delete your personal data at any time:

• Email support@zoxendigital.com with the subject "Delete my data".
• Include your name and the email, phone number or Facebook/Instagram name you used to contact us, so we can find your data.
• If you have a client portal account, you can also send the request from the chat in the portal.

2Data from Facebook, Instagram and WhatsApp

If you contacted us through our Facebook Page, Instagram account or WhatsApp business number, we store your messages, public profile name and profile ID in our portal so we can reply to you. Ask us using the steps above and we will delete them.

You can also remove our access from Facebook: go to Settings & privacy, then Settings, then Apps and websites, find our app, and choose Remove. Then send us a deletion request so we also delete what we already received.

3What happens next

• We confirm your request within 3 business days and may ask you to verify that the data is yours.
• We delete your data from our active systems within 30 days.
• Deleted data is fully removed from backups and our recycle bin within a further 30 days.
• We email you when deletion is complete.

4What we may need to keep

We may keep invoices and payment records for as long as tax and accounting laws require, and the minimum information needed to show we completed your request. This information is not used for anything else.

5Contact

Zoxen Digital · support@zoxendigital.com · zoxendigital.com